The Most Experienced Conversational Marketing Team
Automat is helping companies use AI to talk to their customers, understand them, and serve them better. We’re the first Conversational Marketing platform powered by artificial intelligence and we believe in a world where every company can have a personalized one-on-one conversation with every customer. Automat’s founding team has over 50 years of experience creating conversational AI experiences that work. We pioneered the world’s first commercial speech recognition and natural language systems along with the first mobile voice assistants for the enterprise – systems that today successfully support billions of customer interactions per year for the largest brands in the world. We were also recently named the top Conversational Marketing provider by Opus Research out of the 17 providers they evaluated.
Andy Mauro, Chief Executive Officer
Andy is the co-founder and CEO at Automat. He’s been working on conversational software for over 16 years starting his career at Nuance commercializing some of the first phone based speech recognition systems. He later led the team that created the first enterprise mobile voice assistant, a “Siri for companies” that was deployed at Dominos, Fedex, USAA, Geico and other leading brands. Prior to leaving Nuance, he ran AI innovation for Nuance’s $350M Enterprise Division where he consulted with companies all over the world about their AI strategy. He has a Bachelor of Computer Science from his hometown of Winnipeg and has a bad case of MBA and PhD envy that he overcompensates for with a swoopy hairdo.
Greg Pal, Chief Business Officer
Greg is Chief Business Officer at Automat. He got his start with large-scale, cloud-based conversational systems at Tellme Networks. Across a range of product, marketing, and strategic planning roles, Greg helped grow Tellme to over $100M in revenue. Tellme was subsequently acquired by Microsoft for (a rumored) $800M and parts of Tellme’s technology later became part of Cortana. After two adventures in cleantech at LS9 (acquired by REG) and Opower (went public and was later acquired by Oracle), Greg returned to conversational systems to lead marketing, strategy, and business development for a division at Nuance where he led a strategic shift towards cloud- and AI-based solutions. Greg has a Bachelor of Science degree in Electrical Engineering and Computer Science from MIT and a MBA from Harvard Business School. Greg is a Tough Mudder and Spartan Race competitor who is both proud and slightly embarrassed that his teenage sons regularly beat him.
Henri Bouvier, Chief Architect
Henri is the co-founder and Chief Architect of Automat. He began working on conversational systems over 20 years ago at Locus Dialogue with the design and creation of multilingual speech telephony solutions for organizations and call centers. The company's packaged applications included speech-enabled call routing, speech-dialed directories, and speech-driven access to information. Henri was later the lead architect at Nuance for Nina, the first enterprise mobile voice assistant. At Automat, Henri is responsible for the overall architecture, robustness, security, and scalability of our Conversational Marketing platform. A consummate lifelong learner and inventor, Henri is constantly staying up-to-date on the latest technology and figuring out how to apply it in the most productive way - whether Docker containers for faster deployment, solar panels for his car, or everything in between.
Erdem Özcan, Head of Research
Erdem is the co-founder and Head of Research of Automat. Before co-founding Automat, Erdem worked as a Principal Researcher at Nuance Communications and as a Technical Research Lead at STMicroelectronics. His research interests covered many areas including Question Answering, Natural Language Processing, Artificial Intelligence and Parallel Programming for high efficiency systems. While at Nuance, Erdem developed a modular question-answering system that encompasses many technologies including semantic parsing, information retrieval, and textual entailment. He also contributed to enhancing the NLP algorithms and the system performance of IBM Watson while tuning it to medical use cases. Erdem has many patents and academic publications and holds a Ph.D. in Computer Science, a M.Sc. in Microelectronics Engineering and a B.Sc. in Telecommunications Engineering from Grenoble Institute of Technology. Erdem is an AI rennaisance man who practices both symbolic and connectionist techniques and is regularly misclassified by algorithms that try to label him as being in one camp or the other.