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Conversational AI for Support

Consumers need help. Brands need to automate repetitive and mundane tasks. Question Answering, Where Is My Order and Human Handoff allow you to offer instant, 24/7 responsiveness for essential functions while freeing up your representatives to sell more.

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Question Answering

Every brand gets the same 5 or 10 questions multiple times per day. Don’t let consumers go out of their way and wait days for a response – give them instant, omnipresent answers with Conversational AI.

Where Is My Order?

The most common personal question consumers ask is simple: “Where is my order?” With Automat, you can connect Conversational AI to your e-commerce fulfillment and give consumers instant answers to their most pressing question.

Human Handoff

Conversational AI can support a variety of customer requests, but sometimes consumers need a human touch. Automate what you can while still giving your customers the experience they deserve through our integrations to Lithium, LivePerson and more

Why Conversational AI?

4-6 Insights with Every Chat

First-party data is table stakes for modern brands. Make consumer experiences better by learning what they really want.

+30% Sales Conversion

Consumers want their choices to be easy. When you help people make decisions, they actually buy more.

92% Positive Satisfaction

Conversational AI that’s fun, quick, easy, friendly and informative satisfies consumers and makes them love your brand. 

Features and Functionality

Automat’s solutions are purpose-built to give marketers all the tools they need to drive insight, sales and satisfaction.

Give Instant
Answers

Conversational AI doesn’t need time to think – if it has the answer, it provides it right away.

Offer 24/7
Responsiveness

Conversational AI allows for 24/7 responsiveness at no incremental cost, driving greater satisfaction whenever consumers choose to shop. 

Automate
Mundane Tasks

The more your team works on the same problems, the less interested and efficient they become. Automate mundane tasks so they can focus on the real challenges. 

Seamless Human
Handoff

Dissatisfied customers need to be treated with sensitivity. Maintain that human touch while you improve support responsiveness. 

Let Your
Agents Sell More

Your agents know where the strength of your offering lies. Freeing up time allows them to help customers and increase sales. 

Create a
Unified Experience

Consumers are looking for connected experiences, whether it’s in marketing, sales and support. Give them the help they need at every stage of their journey.

Improve
Satisfaction

Consumers love instant and personalized responses, with 92% offering positive feedback as a result. 

Maintain
Privacy

Secure handoffs and high data protection standards keep you, and your consumers, risk-free.

Give Instant
Answers

Conversational AI doesn’t need time to think – if it has the answer, it provides it right away.

Offer 24/7
Responsiveness

Conversational AI allows for 24/7 responsiveness at no incremental cost, driving greater satisfaction whenever consumers choose to shop. 

Automate
Mundane Tasks

The more your team works on the same problems, the less interested and efficient they become. Automate mundane tasks so they can focus on the real challenges. 

Seamless Human
Handoff

Dissatisfied customers need to be treated with sensitivity. Maintain that human touch while you improve support responsiveness. 

Let Your
Agents Sell More

Your agents know where the strength of your offering lies. Freeing up time allows them to help customers and increase sales. 

Create a
Unified Experience

Consumers are looking for connected experiences, whether it’s in marketing, sales and support. Give them the help they need at every stage of their journey.

Improve
Satisfaction

Consumers love instant and personalized responses, with 92% offering positive feedback as a result. 

Maintain
Privacy

Secure handoffs and high data protection standards keep you, and your consumers, risk-free.

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