Vichy Case Study IMPROVING AVERAGE REVENUE PER USER BY 35%

Like any brand looking to master their e-commerce strategy, Vichy wanted to increase sales and enhance the experience they provided consumers. By partnering with Automat to offer product recommendations with a virtual skincare expert, Vichy realized higher engagement, more insights and greater sales. Download the case study to get:

  • Information on the brand digital strategy and goals
  • A detailed view of the conversational experience
  • Detailed engagement, conversion and satisfaction results

Leveraging Conversational AI for ecommerce

Beauty customers are overwhelmed by the number of products and the numerous products claim that brands keep pushing to them. With its Virtual Skin Expert, available on Facebook Messenger and on Vichy’s eCommerce website, the brand was able to help consumers find the right products for them and boost their confidence in the brand’s expertise.

Get the Case Study Now!

Learn about L’Oréal’s digital strategy, the conversational experience as well as the detailed eCommerce results.


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